1winph Privacy Policy

This Privacy Policy ("Policy") sets out how 1winph ("we," "us," or "the Platform") collects, processes, stores, and protects personal information relating to individuals ("you," "the Player," or "User") who access or use the 1winph Platform available at 1winph.cam, including all associated pages, features, games, and support services.

This Policy is incorporated into, and forms part of, the 1winph Terms & Conditions. By registering an account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you do not agree with this Policy, you must not create an account or use the 1winph Platform. You may withdraw consent at any time by closing your account, subject to the terms and conditions applicable to account closure and our obligations under Philippine law.

1winph is an online casino and sports betting platform operating at 1winph.cam, focused on serving players in the Philippines. The Platform offers a range of gaming products including live dealer casino tables, slot games, fish arcade games, bingo rooms, and sports betting markets, with payment support for GCash, Maya, BPI, BDO, and Metrobank.

For all data-related enquiries, including requests to access, correct, or delete personal information held by 1winph, please contact our support team via live chat available within the Platform after login, or by email at [email protected] (plain text address — not a clickable link).

1winph collects personal data that you provide directly, data generated by your use of the Platform, and in limited cases, data received from third-party service providers. The categories of data we collect are set out in the table below:

1winph does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (except as strictly required for identity verification), or health data, except where expressly required by applicable law or gaming regulations.

1winph collects personal data through the following means:

• Direct submission: Information you enter into registration forms, verification forms, payment forms, and support communications on the Platform;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you browse or use the Platform;
• Payment processors: Transaction confirmation data received from GCash, Maya, and banking partners when you make deposits or receive withdrawals;
• Identity verification providers: Identity confirmation data received from third-party KYC service providers used to verify government-issued identification documents;
• Anti-fraud systems: Data received from fraud detection and prevention services used to protect the integrity of the Platform and its players.

1winph processes personal data only where there is a lawful basis to do so under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and applicable implementing rules. The legal bases on which 1winph relies are as follows:

• Contractual necessity: Processing required to register your account, verify your identity, process deposits and withdrawals, settle bets, and provide all gaming services you have requested from 1winph;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering (AML) obligations under the Anti-Money Laundering Act (AMLA), and age verification requirements;
• Legitimate interests: Processing necessary for 1winph's legitimate interests in fraud prevention, account security, platform integrity, and responsible gaming monitoring, provided those interests are not overridden by your privacy rights;
• Consent: For optional processing such as marketing communications and promotional SMS messages, where you have provided explicit opt-in consent. You may withdraw consent for marketing communications at any time through your account settings.

Your personal data is used by 1winph for the following purposes:

• Creating, managing, and maintaining your 1winph account;
• Verifying your identity and age (21+) in compliance with PAGCOR regulations;
• Processing deposits and withdrawals through GCash, Maya, and supported Philippine banking channels;
• Providing access to casino games, sports betting markets, and all other Platform features;
• Investigating and resolving account disputes, game complaints, and payment discrepancies;
• Detecting and preventing fraud, bonus abuse, money laundering, and other prohibited activities;
• Complying with applicable Philippine laws, PAGCOR requirements, and other regulatory obligations;
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and OTP verification codes — these communications are not optional as they are required for account security and transaction processing;
• Sending promotional communications, bonuses, and marketing offers where you have provided consent to receive them;
• Administering responsible gaming tools including deposit limits, loss limits, and self-exclusion, and monitoring gaming activity for signs of problem gambling in accordance with our Responsible Gaming Policy;
• Improving the Platform, analysing usage patterns, and developing new features and games.

1winph does not sell your personal data to third parties for their own independent marketing or commercial purposes. Your data is shared only in the following circumstances and only with parties who are contractually required to handle it securely and in accordance with this Policy:

• Payment processors: GCash (Globe Fintech Innovations, Inc.), Maya (Voyager Innovations, Inc.), and Philippine banking partners receive the minimum data necessary to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC service providers receive identity document data solely for the purpose of verifying your identity and age in compliance with regulatory requirements;
• Game software providers: Game studios and software providers whose games are available on 1winph may receive anonymised or pseudonymised gaming activity data for technical support, fairness auditing, and game improvement purposes;
• Fraud prevention services: Anti-fraud and anti-money laundering service providers receive transactional and behavioural data necessary to detect and prevent financial crime on the Platform;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), Philippine courts, and other competent authorities may receive your data where we are legally required to disclose it — for example, under a court order, a PAGCOR compliance requirement, or an AMLA reporting obligation;
• Group companies and successors: In the event of a business restructuring, merger, acquisition, or sale of the Platform, your data may be transferred to a successor entity, subject to the same privacy protections described in this Policy.

All third-party service providers who process personal data on behalf of 1winph are bound by data processing agreements that require them to maintain appropriate security standards and use the data only for the specific, defined purposes for which it was shared.

The 1winph Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file stored on your device by your browser when you visit a website. 1winph uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in during your visit, security tokens that protect your account, and cookies that manage your language and currency preferences. These cannot be disabled without causing the Platform to malfunction.
• Performance and analytics cookies: Used to understand how players navigate and use the Platform, which pages are most visited, and where errors occur. This data is analysed in aggregate and used to improve the Platform experience. These cookies do not identify you personally.
• Functional cookies: Used to remember your preferences such as your preferred game lobby view, responsible gaming settings, and notification preferences, so you don't have to reconfigure them on every visit.
• Marketing and tracking cookies: Used where you have consented, to measure the effectiveness of promotional campaigns and understand how you reached 1winph. You may opt out of marketing cookies through your browser settings or the 1winph cookie preferences panel.

You can control and manage cookies through your browser settings. Disabling strictly necessary cookies will impair the functionality of the 1winph Platform, including your ability to log in and place bets. Please review your browser's help documentation for instructions on managing cookies.

1winph retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable Philippine law and regulatory obligations. The following retention principles apply:

• Active accounts: Personal data associated with an active 1winph account is retained for the duration of the account's existence plus a minimum of five (5) years following account closure, as required under Philippine AML regulations and PAGCOR record-keeping requirements;
• Financial and transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act (AMLA) and its implementing rules;
• Identity verification documents: KYC documents are retained for a minimum of five (5) years following account closure, or longer where required by a regulatory investigation or legal proceeding;
• Communication records: Live chat transcripts and support communications are retained for up to two (2) years following the last interaction, for dispute resolution and quality assurance purposes;
• Marketing data: Data held for marketing purposes is retained until you withdraw consent or request deletion, whichever occurs first, provided there is no overriding legal obligation to retain it.

When personal data is no longer required and there is no legal basis for continued retention, 1winph will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

1winph implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the 1winph Platform;
• Encryption of sensitive data at rest, including payment method details and identity verification documents;
• Access controls limiting personal data access to authorised personnel who have a legitimate need to access it for their assigned functions;
• Two-factor authentication (2FA) available for player accounts and required for administrative system access;
• Regular security assessments and penetration testing of the Platform and underlying infrastructure;
• Incident response procedures for detecting, investigating, and responding to personal data breaches, including notification to the National Privacy Commission (NPC) of the Philippines and to affected individuals where required by the Data Privacy Act.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights regarding your personal data held by 1winph:

• Right to be informed: The right to know that 1winph is processing your personal data, what data is being processed, for what purposes, and to whom it is disclosed — which is the purpose of this Privacy Policy;
• Right to access: The right to request a copy of the personal data 1winph holds about you, including a description of the categories of data, the purposes of processing, and any recipients;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by 1winph. You can update most account information directly through your account dashboard, or contact support for assistance;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful. Note that this right may be limited by legal obligations requiring 1winph to retain certain data;
• Right to restrict processing: The right to request that 1winph limits how it uses your personal data in certain circumstances, for example while the accuracy of data is being contested;
• Right to data portability: The right to receive a copy of personal data you have provided to 1winph in a structured, commonly used, and machine-readable format;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. Upon receiving an objection to marketing processing, 1winph will cease that processing promptly;
• Right to complain: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. Contact information for the NPC is publicly available through official Philippine government channels.

To exercise any of these rights, contact the 1winph support team via live chat within the Platform or at the email address listed in Section 16. Requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, or within such longer period as permitted by applicable law where the request is complex or voluminous.

The 1winph Platform is strictly intended for individuals aged 21 years and above. 1winph does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21.

If 1winph becomes aware that personal data has been collected from a player who is under 21 years of age, that data will be deleted and the associated account will be permanently closed. Any funds deposited by an underage player will be returned to the source payment method where technically possible.

Parents and guardians who have reason to believe that a minor in their care has created an account on 1winph should contact the support team immediately via live chat so the account can be investigated and closed without delay.

The 1winph Platform may reference or link to third-party services such as GCash and Maya for payment processing. These third-party services have their own independent privacy policies and data practices that are entirely outside of 1winph's control.

1winph is not responsible for the privacy practices of third-party services, including payment providers, game software studios, or any other external services that may be accessed in connection with using the Platform. You are encouraged to review the privacy policies of any third-party services you use in connection with your 1winph account.

Game software providers whose titles are available on 1winph may receive technical and gameplay data through the Platform's API integrations. This data is governed by separate data processing agreements and is limited to what is technically required for game delivery and fairness auditing.

In the course of providing gaming services, some personal data processed by 1winph may be transferred to or accessed from servers or service providers located outside the Republic of the Philippines — for example, game software providers or cloud infrastructure partners operating in other jurisdictions.

Where personal data is transferred outside the Philippines, 1winph takes steps to ensure that appropriate safeguards are in place to protect that data to a standard consistent with the Data Privacy Act of 2012. These safeguards may include contractual clauses, data processing agreements, or reliance on the adequacy of the recipient country's data protection framework as recognised by the National Privacy Commission.

By using the 1winph Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the delivery of services, subject to the safeguards described above.

1winph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The "Last Reviewed" date at the top of this Policy indicates when the most recent revision was made.

Where changes to this Policy are material — meaning they substantially affect how we collect or use your personal data, or affect your rights — we will notify you via SMS to your registered Philippine mobile number or via a prominent notice displayed within the 1winph Platform before the changes take effect.

Continued use of the 1winph Platform following the effective date of any updated Policy constitutes acceptance of the revised version. If you do not accept the revised Policy, you should close your account before the revised version takes effect.

For any queries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 1winph, please contact us through the following channels:

• Live Chat: Available 24/7 within the 1winph Platform after login — the fastest channel for urgent privacy requests or account security concerns.
• Email: [email protected] (plain text — please copy and paste this address into your email client; it is not a clickable link).

Please include your registered Philippine mobile number and a brief description of your request in your communication so we can locate your account and respond accurately. For formal data subject access requests, you may be asked to verify your identity before we process the request.